HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE ?
Please click the link below which will take you to the page on our site explaining the Shipping times.
WILL THE JEWELRY I PURCHASE BE HALLMARKED ?
Every piece of Gold and Silver jewelry we sell has been hallmarked at the Assay Office in Dublin Castle. The Assay office independently verifies that the Jewelry we sell meets the standards as advertised. This office was set up in 1637 and ensures expected standards are met.
HOW DO I CARE FOR MY JEWELRY ?
We have a detailed page which will let you know how to care for your Jewelry. Please click the link below to be redirected to our Jewelry page.
I WANT TO KNOW THE DIMENSIONS OR CHAIN LENGTH OF A PARTICULAR PIECE ?
We have all the measurements of each piece on file and are constantly updating our website. If you to know the dimensions of a particular piece please email us at firstname.lastname@example.org. Do not hesitate to ask us anything and it is our policy to respond to every query.
CAN I HAVE A PERSONAL MESSAGE ENGRAVED ON MY PIECE ?
Unfortunately at this time we do not offer an inscription service. The main reason is we would be unable to exchange or accept a return if a piece had a personal inscription on it. We recommend making sure the piece is suitable and then getting a local jeweler to carry out the inscription.
CAN I EXCHANGE OR RETURN MY PURCHASE ?
Yes of course. We have a 21 Day return policy. This of course is extended for the Christmas and Valentines period and can be also extended for other special occasions, please email for details. If you wish to send a piece back for a refund we would only be able to refund you for the items only and not be able to refund you for any shipping charges incurred. If you wish to exchange a piece this of course is no problem but we would have to charge you for the return shipping. Any exchange or refunds for good or goods valued at over $1500 will incur a 20% restocking fee. If you require any more information on our return policy please do not hesitate to email us at email@example.com and we will gladly get back to you.
IS IT SAFE TO GIVE YOU MY PERSONAL AND CREDIT CARD INFORMATION WHEN PURCHASING ?
We at Emerald Isle Jewelry take our customers security very seriously as it is part of our policy to provide great customer service. Our payment facility is state of the art and protects credit card information to the highest standards. If you have any questions or still unsure do not hesitate to contact us at firstname.lastname@example.org.
WHAT ABOUT POSSIBLE DUTIES AND TAXES I MIGHT RECEIVE FROM CUSTOMS ?
Any possible taxes or charges are not included in your overall total. If you happen to receive any customs duties or taxes they will be charged by your national customs officials and are not the responsibility of Emerald Isle Jewelry.
WHAT HAPPENS IF I DO NOT RECEIVE ANY CONFIRMATION EMAIL FROM YOU ?
Sometimes your email browser might direct confirmation emails into your Spam or Junk mail so we recommend checking these files if you do not receive any email. If you still do not receive any confirmation contact us on email@example.com and we will be happy to help.
WHY IS YOUR WEBSITE NOT ACCEPTING MY CREDIT CARD ?
From time to time your bank may block your credit card when trying to make an international transaction. This is a normal security procedure and can usually be sorted by ringing your bank and informing them that you wish to make an international transaction and then replacing your order again.
WHAT DOES THE CLADDAGH, TRINITY etc.. SYMBOL REPRESENT ?
Please click the link below which will redirect you to section of our website which explains what all the different symbols mean.
WHAT IS THE CORRECT WAY TO SPELL JEWELRY/JEWELLERY ?
Both spellings are correct. In the US and Canada it is normally spelled Jewelry. In Ireland the UK and most other English speaking countries it is spelled Jewellery.
I HAVE A QUESTION BUT IT IS NOT LISTED HERE ?
We at Emerald Isle Jewelry pride ourselves on our customer service and it is our policy to respond to all queries so please do not hesitate to email us at firstname.lastname@example.org and we will get back to you.