We have a 21 Day return policy. This of course is extended for the Christmas and Valentines period and can be also extended for other special occasions, please email for details. If you wish to send a piece back for a refund we would only be able to refund you for the items only and not be able to refund you for any shipping charges incurred. If you wish to exchange a piece  this of course is no problem but we would have to charge you for the return shipping. Any exchange or refunds for good or goods valued at over $1500 will incur a 20% restocking fee. If you require any more information on our return policy please do not hesitate to email us at service@emeraldislejewelry.com and we will gladly get back to you.